Refunds & Cancellations

Last updated: 27 October 2026

This policy applies to payments made to IQOL Technologies Private Limited for Masal AI services, whether paid online through our payment link or by bank transfer.

Cancellation

• You can cancel a service at any time by writing to finance@masal.ai with your proforma or invoice number.
• If you cancel before work on the service has started, you receive a full refund of the amount paid.
• If you cancel after work has started, you are charged for services already delivered (for AI voice calling, connected calls made up to the cancellation), and the unused balance is refunded.
• Amounts already spent on Google or Meta ads on your behalf cannot be refunded.

Refunds

• Approved refunds are processed within 7 working days of approval, to the original payment method (the same UPI ID, card or bank account).
• Depending on your bank, it may take a further 5–7 working days for the amount to appear in your account.
• If a payment fails but money is debited from your account, it is reversed automatically by the bank / payment provider, usually within 5–7 working days.
• If you are charged twice for the same proforma, the duplicate payment is refunded in full.

How to request a refund

Email finance@masal.ai with your proforma or invoice number, the payment reference (payment ID or UTR) and the reason. We reply within 2 working days.